New Ronan Tools Site & Store
First of all... Welcome to the new Ronan Tools Website and Store!
If you think things look a bit different around here, you're right! Our store is brand new which means we're still rolling out a few features and making adjustments as we optimize the new experience. Thank you for your patience with our extended downtime in Dec 2021. We were in the process of closing out the old store and bringing the new store up to speed. We normally close the store for a couple of weeks at the end of each year but 2021 was a bit different since the former store would actually be retired.
If you had a customer account on the former store, that account does not exist on the new store. This may cause a bit of confusion or inconvenience for you on the new store and for this we apologize in advance. We know this process has a few growing pains and the decision to move customer accounts over from the former store was going to be problematic at best. Since we don't retain customer passwords (they're encrypted) we had no way of moving those accounts without requiring all former customers to basically update their account on the new store with a new password. In addition, we had several customers who purchased products years ago and those accounts became stale with no activity for several years. We pondered the question... 'Should we email the entire customer base to login to the new store and update their data?' That didn't seem right and likely would be seen as spam by many of our customers. It was decided to not go down that road. So everything is new here and that includes customer accounts. If you had a customer account in the past, that account no longer exists. If you would like to create a new account, you're free to do so. Finally, customer accounts are optional so folks can order from us without creating an account if they so choose.
The new store launched a few days into January 2022! Why a new store? In the Spring of 2021 it was determined that a new website and e-commerce store would be built from the ground up to service our customers in the years ahead. A couple of primary goals for the new store was improved usability across numerous device types (many folks now use mobile devices as their primary way to access the Internet) and enhanced security so that we could be fully confident that both customer and company were protected by modern security best practices.
Several e-commerce platforms we're considered to determine the best fit for our goals. The decision was made that Shopify was the best solution to meet our needs going forward. Shopify is a publicly traded company on the New York Stock Exchange with billions in yearly revenue. They operate in 175 countries and currently power over 1.7 million stores. Shopify is certified Level 1 PCI DSS compliant which means you can have peace of mind when making a purchase through our Shopify powered store.
We are the official site for Ronan Tools. When you purchase here, you're getting authentic patented designs directly from the actual company and none of the several hundred copycats that poorly mimic our products. We are constantly having to deal legally with copycats and we expect that to continue. Just know that we are not a middle man but rather the original company that sells authentic, patented designs conceived by our founder and principal John Ronan.
We thank you, our customers, for your loyal business and look forward to continuing our goal of providing practical and easy to use cutting tools in the years ahead.